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Telecom Customer Services | Digital Business Services | TP

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Telecom Customer Services | Digital Business Services | TP WHY TP? At TP, we believe that good is never good enough. About TP Innovative partners Awards and recognition Leadership Security and process excellence Newsroom Why work at TP? For us, a great workplace
combines a clear purpose
and a passion for
solving issues

JOB OPPORTUNITIES SERVICES AI solutions TP.ai FAB Connect TP.ai FAB Assist TP.ai FAB Growth TP.ai FAB Collect TP.ai Dataservices End-to-end CX services Customer service Revenue-as-a-service Trust and safety Collection services Back-office support Consulting services Advanced analytics Business transformation consulting Technology services Specialized services Healthcare support Interpretation Recruitment process outsourcing Visa and consular services Our delivery models Multilingual hubs Smartshoring Work-from-home solution INDUSTRIES Advanced, industry-specific solutions Automotive Banking and financial services Energy and utilities Gaming Government Healthcare Insurance Media Retail and e-commerce Technology Telecom Travel, hospitality, and cargo White Paper Technology trendz to
watch in 2026 & beyond

READ NOW INSIGHTS Advanced insights drive distinct advantages TP.ai Talks Videocast TP AI Think Tank Client stories White papers Blog Reports Infographic White Paper Converting pilot to profit with orchestrated intelligence

READ NOW CAREERS Our values and philosophyChoose TPWork from homeJob opportunitiesFor Fun Festival SUSTAINABILITY Building a sustainable future Our vision Our people Our responsibilities Our planet Our communities Group policies TP UNICEF's partnership
is helping bring
better opportunities
to millions of children
and their families worldwide

LEARN MORE INVESTORS About us Investors homepage Stock information Listing references and share price Shareholding structure Dividends Analyst coverage Investor information Key performance indicators Corporate governance General meetings Investor agenda Debt and bond investors Publications and events Press releases Financial publications Site visits & investor days Other presentations Regulated information Acquisition of Majorel Individual shareholders Become a shareholder Shareholders’ newsletters Events FAQ and glossary CONTACT US OUR LOCATIONS X Discover where we operate

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GLOBAL - English ALBANIA - English ARGENTINA - Español AUSTRALIA - English AUSTRIA - German BOSNIA - Bosnian BRAZIL - Português CANADA - English CANADA - Français CHILE - Español CHINA - 简体中文 COLOMBIA - Español COSTA RICA - English CROATIA - Croatian CZECH REPUBLIC - Czech DENMARK - Danish DOMINICAN REPUBLIC - English EGYPT - English EL SALVADOR - English FINLAND - Finnish FRANCE - Français GEORGIA - Georgian GERMANY - Deutsch GREECE - English GUATEMALA - English HONDURAS - English INDIA - English INDONESIA - English ITALY - Italiano JAMAICA - English JAPAN - 日本語 LATAM - English LEBANON - English LITHUANIA - English MADAGASCAR - Français MALAYSIA - English MEXICO - Español MOROCCO - Français NETHERLANDS - Dutch NICARAGUA - Español NIGERIA - English NORWAY - Norwegian PERU - Spanish PHILIPPINES - English POLAND - Polski PORTUGAL - Português ROMANIA - Romanian SAUDI ARABIA - English SINGAPORE - English SOUTH AFRICA - English SOUTH KOREA - Korean SPAIN - Español SWEDEN - Swedish SWITZERLAND - Deutsch THAILAND - English TRINIDAD & TOBAGO - English TUNISIA - Français TURKEY - Turkish UKRAINE - English UNITED ARAB EMIRATES - English UNITED KINGDOM - English UNITED STATES - English VIETNAM - English CONTACT US Back Discover where we operate

Global

You are on the corporate website

GLOBAL - English ALBANIA - English ARGENTINA - Español AUSTRALIA - English AUSTRIA - German BOSNIA - Bosnian BRAZIL - Português CANADA - English CANADA - Français CHILE - Español CHINA - 简体中文 COLOMBIA - Español COSTA RICA - English CROATIA - Croatian CZECH REPUBLIC - Czech DENMARK - Danish DOMINICAN REPUBLIC - English EGYPT - English EL SALVADOR - English FINLAND - Finnish FRANCE - Français GEORGIA - Georgian GERMANY - Deutsch GREECE - English GUATEMALA - English HONDURAS - English INDIA - English INDONESIA - English ITALY - Italiano JAMAICA - English JAPAN - 日本語 LATAM - English LEBANON - English LITHUANIA - English MADAGASCAR - Français MALAYSIA - English MEXICO - Español MOROCCO - Français NETHERLANDS - Dutch NICARAGUA - Español NIGERIA - English NORWAY - Norwegian PERU - Spanish PHILIPPINES - English POLAND - Polski PORTUGAL - Português ROMANIA - Romanian SAUDI ARABIA - English SINGAPORE - English SOUTH AFRICA - English SOUTH KOREA - Korean SPAIN - Español SWEDEN - Swedish SWITZERLAND - Deutsch THAILAND - English TRINIDAD & TOBAGO - English TUNISIA - Français TURKEY - Turkish UKRAINE - English UNITED ARAB EMIRATES - English UNITED KINGDOM - English UNITED STATES - English VIETNAM - English WHY TP? WHY TP? About TP Innovative partners Awards and recognition Leadership Security and process excellence Newsroom EN SERVICES SERVICES AI solutions TP.ai FAB Connect TP.ai FAB Assist TP.ai FAB Growth TP.ai FAB Collect TP.ai Dataservices End-to-end CX services Customer service Revenue-as-a-service Trust and safety Collection services Back-office support Consulting services Advanced analytics Business transformation consulting Technology services Specialized services Healthcare support Interpretation Recruitment process outsourcing Visa and consular services Our delivery models Multilingual hubs Smartshoring Work-from-home solution EN INDUSTRIES INDUSTRIES Automotive Banking and financial services Energy and utilities Gaming Government Healthcare Insurance Media Retail and e-commerce Technology Telecom Travel, hospitality, and cargo EN INSIGHTS INSIGHTS TP.ai Talks Videocast TP AI Think Tank Client stories White papers Blog Reports Infographic EN CAREERS CAREERS Our values and philosophy Choose TP Work from home Job opportunities For Fun Festival EN SUSTAINABILITY SUSTAINABILITY Our vision Our responsibilities Our communities Our people Our planet Group policies EN INVESTORS INVESTORS Investors homepage Stock information Listing references and share price Dividends Analyst coverage Shareholding structure Investor information Key performance indicators Corporate governance General meetings Investor agenda Debt and bond investors Publications and events Press releases Financial publications Site visits & investor days Other presentations Regulated information Acquisition of Majorel Individual shareholders Become a shareholder Shareholders’ newsletters Events FAQ and glossary EN EN

Redefine your competitive advantage

Redefine your
competitive advantage

TELECOM

CHALLENGES IN THE TELECOM MARKET It’s never been more important to stand out in such a crowded service provider landscape Elevate service delivery by providing exceptional customer experiences with end-to-end journey management to retain existing customers and attract new ones. 

56% OF CUSTOMERS WANT PERSONALIZED OFFERS SALESFORCE 77% OF TELECOM PROVIDERS WILL INCREASE AI INVESTMENTS IN 2025 SALESFORCE 56% OF CUSTOMER ISSUES ARE RESOLVED THROUGH SELF-SERVICE TOOLS SALESFORCE 67% OF CUSTOMERS EXPECT 24/7 SUPPORT LLC BUDDY TURN CHALLENGES INTO OPPORTUNITIES

Together, we can overcome your biggest challenges

Today’s customers expect seamless customer support, while businesses need to operate efficiently to remain profitable. 

 

LEARN MORE Complying with strict regulations and security requirements Protect personal data and ensure compliance with regulations 

Navigating seasonal spikes can be challenging Scale and adapt the workforce to handle fluctuating demand 

Providing the right level of support at the right time Resolve billing issues and technical queries quickly with expert solutions 

Offering support options across channels Deliver seamless, personalized experiences to meet rising customer expectations 

Attracting and up-selling customers Design effective sales programs to acquire new customers and upsell or cross-sell to existing users. 

Complying with strict regulations and security requirements 

Protect personal data and ensure compliance with regulations 

Navigating seasonal spikes can be challenging 

Scale and adapt the workforce to handle fluctuating demand 

Providing the right level of support at the right time 

Resolve billing issues and technical queries quickly with expert solutions 

Offering support options across channels 

Deliver seamless, personalized experiences to meet rising customer expectations 

 

Attracting and up-selling customers 

Design effective sales programs to acquire new customers and upsell or cross-sell to existing users. 

 

OUR CAPABILITIES

Partner with a proven expert with decades of expertise in delivering scalable, customer-centric solutions for other telecom leaders around the world.

Telecom service providers

Mobile network operators

Broadband & cable providers

Telecom equipment 

Trust & Safety Protect the platforms with chat moderation, anti-fraud measures, and content review to ensure security and compliance.

Sales Drive growth with targeted programs to attract new customers and maximize upselling and cross-selling opportunities with your current users.

Customer Retention Boost loyalty by integrating billing and tech support to deliver consistent, exceptional service.

Collections Services Increase collection rates by applying an advanced, human-centric approach that combines data analytics and predictive modeling with human empathy and Emotional Intelligence (EI)

Flexible Service Delivery Create a service model tailored to your business needs, offering support anytime, anywhere.

"We are grateful for our long-term, trusted partnership with TP. We commend their organization for providing service delivery excellence to our customers around the globe." US-based, Fortune 500 service provider RECOGNIZED LEADER Global leaders in Telecom already trust us to protect what matters most – their customers.

An experienced leader with more than four decades of experience and operations around the world, TP has the global reach and local presence to support our clients wherever they need, from anywhere they want. 

49 49 COUNTRIES WITH A TELECOM SERVICE PRESENCE 40K+ 40K+ PROFESSIONALS SERVICING THE TELECOM INDUSTRY 100+ 100+ CLIENTS WITHIN THE TELECOM SECTOR STRATEGIC INSIGHTS Increase your knowledge Speak to a Telecom expert today Industry * Agriculture & Forestry Automotive (Dealers and Manufacturers) Broadband Internet/DSL & ISP Business Services Cable / Satellite Providers / Pay TVCable Charitable / Not For Profit Consumer Goods Direct Marketing Services Direct Response Education services Energy & Utilities Financial Services and Banks Government and Public Administration Healthcare & Pharmaceutical Insurance (Life, Health, Auto, Home) Intermediate Agency Local/Long Distance Wired Communications Mail Order Manufacturing / Goods Media & Entertainment Membership Services Restaurants / Food Services Retail, E-retailers and Wholesale Technology & Consumer Electronics Transportation & Logistics Travel, Tourism and Accommodation Wireless / Mobile Telecommunications Country to be served * Albania Algeria Angola Argentina Austria Australia Bahrain Belarus Belgium Benin Bosnia And Herzegovina Brazil Bulgaria Cameroon Canada Chile China Dominican Republic Colombia Comoros Costa Rica Croatia Czech Republic Denmark Egypt El Salvador Estonia Ethiopia Finland France Georgia Germany Ghana Greece Guatemala Guinea Guyana Honduras Hong Kong Hungary India Indonesia Ireland Israel Italy Jamaica Japan Jordan Kenya Kuwait Latam Latvia Lebanon Lithuania Luxembourg Macedonia Madagascar Malaysia Malta Mauritius Mexico Montenegro Morocco Mozambique Netherlands New Zealand Nicaragua Nigeria Norway Oman Peru Philippines Poland Portugal Qatar Romania Russia Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia Somalia South Africa South Korea South Sudan Spain Suriname Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey Tunisia Ukraine United Kingdom United States Vietnam United Arab Emirates Uganda Zimbabwe How did you hear about TP? * Website Print Advertising/Brochure Financial/Industry Analyst Recommendations Event/Webinar Referral from TP Clients TP Local Subsidiary I consent to receive relevant information, including using my personal data by TP for communication purposes. I understand that I can manage my preferences or unsubscribe at any time by using this link. TP will never share or sell my information to third parties. For more details, please See TP's Privacy Policy. SEND MESSAGE Select topics and stay updated with our latest insights. SUBSCRIBE USEFUL LINKS ABOUT TP INVESTORS HOMEPAGE OUR VISION CONTACT US SERVICES TP.AI FAB CONNECT TP.AI FAB ASSIST TP.AI FAB GROWTH TP.AI FAB COLLECT TP.AI DATASERVICES INDUSTRIES HEALTHCARE BANKING AND FINANCIAL SERVICES TRAVEL, HOSPITALITY, AND CARGO RETAIL AND E-COMMERCE AUTOMOTIVE CAREERS CHOOSE TP JOB OPPORTUNITIES WORK-FROM-HOME OPPORTUNITY Follow us Cookie Settings Privacy Codes and Policies Legal Statement Global Ethics Hotline Subscribe to receive monthly insights and exclusive content Industry * Agriculture & Forestry Automotive (Dealers and Manufacturers) Broadband Internet/DSL & ISP Business Services Cable / Satellite Providers / Pay TV Charitable / Not For Profit Consumer Goods Direct Marketing Services Direct Response Education services Energy & Utilities Financial Services and Banks Government and Public Administration Healthcare & Pharmaceutical Insurance (Life, Health, Auto, Home) Intermediate Agency Local/Long Distance Wired Communications Mail Order Manufacturing / Goods Media & Entertainment Membership Services Restaurants / Food Services Retail, E-retailers and Wholesale Technology & Consumer Electronics Transportation & Logistics Travel, Tourism and Accommodation Wireless / Mobile Telecommunications Select a country * Albania Algeria Angola Argentina Austria Australia Bahrain Belarus Belgium Benin Bosnia and Herzegonia Brazil Bulgaria Cameroon Canada Chile China Colombia Comoros Costa Rica Croatia Czech Republic Denmark Dominican Republic Egypt El Salvador Estonia Ethiopia Finland France Georgia Germany Ghana Greece Guatemala Guinea Guyana Honduras Hong Kong Hungary India Indonesia Ireland Israel Italy Jamaica Japan Jordan Kenya Kuwait Latam Latvia Lebanon Lithuania Luxembourg Macedonia Madagascar Malaysia Malta Mauritius Mexico Montenegro Morocco Mozambique Netherlands New Zealand Nicaragua Nigeria Norway Oman Peru Philippines Poland Portugal Qatar Romania Russia Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia Somalia South Africa South Korea South Sudan Spain Suriname Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Tunisia Turkey United Arab Emirates Uganda Ukraine United Kingdom United States Vietnam Zimbabwe Select the business topics you are interest in: * All Advanced technologies HR services AI Operations Business process optimization Business transformation Trust and safety Digital CX and AI Finance and Accounting Back-office processing Multilingual business services Smartshoring Work-from-home Translation and interpretation services I consent to receive relevant information, including using my personal data by TP for communication purposes. 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